Kinetic Blossom Returns and Cancellations Policy

Last updated: October 21, 2026

Magpie is currently available by pre-order only. This policy covers pre-orders placed through our store.

About your pre-order

A pre-order is a purchase of a product that is still in development. Estimated ship timing is shown at the time of purchase and is currently early 2027. You are charged in full when you place your pre-order. Your pre-order price will not change, even if retail prices go up.

We will email you the production date well in advance of production beginning.

Pre-order cancellations

You may cancel your pre-order for a full refund up to 30 days before production begins. After that point, pre-orders are non-cancellable and non-refundable, except as described below or required by law.

To request cancellation, submit the support form with your pre-order number.

If we cannot ship within the time promised for your pre-order, we will notify you before that deadline and offer the choice of consenting to a revised shipping date or cancelling for a full refund. We will obtain any consent required by law and cancel and refund pre-orders when required consent is not received. These rights apply even after the cancellation window closes. See our Shipping Policy.

Returns after delivery

Once delivered, pre-order purchases are final sale and cannot be returned simply because you no longer want the item. This restriction does not apply to defective, damaged, or incorrect items, or to rights and remedies provided by law.

Damages and issues

Please inspect your pre-order when it arrives and contact returns@kineticblossom.com promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and resolve it appropriately. Include your pre-order number, a description of the issue, and photos if available.

If an item needs to be returned because it is defective, damaged, or incorrect, we will cover reasonable return shipping costs or provide a prepaid return label. Please obtain authorization before sending your item. If your return is accepted, we will provide instructions and the address where it must be sent.

Nothing in this policy limits rights or remedies provided by applicable law.

Refunds

Approved pre-order cancellation refunds will be processed promptly to your original payment method. Refunds required under the FTC shipping rule will include all amounts paid for the cancelled, unshipped merchandise, including applicable taxes and shipping charges, and will be issued within seven working days where that deadline applies. No cancellation or administrative fees will be deducted from these refunds.

For approved returns of defective, damaged, or incorrect items, we will notify you after receiving and inspecting the item. Refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact returns@kineticblossom.com.

Questions and written copies

For return or cancellation questions, or a written copy of this policy, contact returns@kineticblossom.com.